This is a challenging quote and although I see where Maya Angelou is coming from, I think there are occasions where we will remember words and actions. Generally people either make us feel good or otherwise but the key point is that our bodies and minds absorb feelings more easily than anything else. We may remember the gist of words that have been spoken however rarely remember the actual words. On the occasions that we do the words, or images of a memory, will be accompanied by feelings experienced at the time. It is important to choose your words carefully and do everything with an attitude of love so that we are empowered and empower others.